Who can add a review?
Anyone can add a review. However, every review is subject to being rejected if it does not respect basic legal rights of property managers. For example, a review may not include hateful content or information that may cause damage to a landlord’s personal reputation. Only information directly relevant to their landlord status will be approved.
Acceptable comment: The landlord takes many weeks to conduct minor repairs such as changing a lock.
Unacceptable comment: The landlord is a drunk and a racist.
Can a landlord request that a review be deleted?
Property managers that are unhappy with a review may not simply request it to be deleted. We believe in freedom of speech as well as open access to information. However, we are aware of the fact that some people might wrongfully accuse others out of spite. Therefore, we encourage property managers to express themselves by providing proof that a claim is false. Action will then be taken against the original review publisher.
This is unfair, tenants are usually the ones who cause distress to landlords
We are definitely not claiming that all tenants are angels. We aim to reward honest and thoughtful landlords, and prevent honest and well-meaning tenants from falling prey to incompetent landlords.
We wish to drive tenants toward positively-rated landlords, who then have the ability to do a background check on their tenants and choose their best match; hopefully resulting in a compatible match of good landlord-good tenant.
Isn’t this illegal?
Short answer, no.
Long answer, according to Code Civil du Québec (Article 36.5), every person indeed has a right to their reputation, their privacy, and a positive public image. However, the right to free speech is part of the Canadian Constitution. The latter has more weight than the former. Free speech is acceptable when it does not aim to defame someone else and when it serves the public interest. Therefore, as long as published reviews are directly relevant to the landlord-tenant relationship (whether published by a tenant or a landlord) and the information is deemed to serve the public interest of the population in question (tenant or landlord), there is not much to worry about.
Please note that the information above does not constitute legal advice and does not replace information that may be given by an attorney of law.